Grumpy
06-02-2009, 08:40 PM
According to Touring plans / Unofficial Guide the Disney Resort satisfaction ratings have gone down, meaning that they have lost the advantage in satisfaction rating that they had over offsite hotels. Quote:
"With one notable exception, the average Disney-owned hotel dropped about half a letter grade in this year’s survey, and the number of declining scores outnumbered rising scores by anywhere from around 2:1 to 16:1 depending on the category. Vacation homes (but not vacation condos) did exceptionally well, and the advantage that Disney had in satisfaction over off-site hotels has essentially disappeared, meaning people are about as satisfied overall with the average Disney hotel as with the average off-site property."
Comments? Views?
(by the way this is from the non-subscription part of website)
"With one notable exception, the average Disney-owned hotel dropped about half a letter grade in this year’s survey, and the number of declining scores outnumbered rising scores by anywhere from around 2:1 to 16:1 depending on the category. Vacation homes (but not vacation condos) did exceptionally well, and the advantage that Disney had in satisfaction over off-site hotels has essentially disappeared, meaning people are about as satisfied overall with the average Disney hotel as with the average off-site property."
Comments? Views?
(by the way this is from the non-subscription part of website)